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Background Investigation Services

Business depends upon their employees. Yet, a bad hire can be disastrous, even for the largest companies. Failure to pre-screen employees can result in:

  • Lawsuits from employees you have to terminate
  • Lawsuits from third parties for negligent hiring, or from customers
  • Unqualified employees
  • Lost business and profits
  • Time wasted recruiting. Hiring and training
  • Theft, embezzlement, or property damage
  • Workplace violence, or sexual harassment suits

It's an unfortunate fact of modern life that many applicants are falsifying their resumes, or leaving out information that an employer needs to know. It has been estimated that as much as 30% of information on resumes is misrepresented.

With a program of pre-screening and credential verification, a business can reduce its risk of hiring the wrong employees. A business can substantially improve its chances of avoiding hires with false credentials, or who are hiding criminal records.

Businesses that pre-screen find that their profitability and productivity increase. They are able to concentrate on their business strength, instead of wasting time, energy, and resources terminating bad employees, fighting lawsuits and putting out fires.

GlobalLab is able to provide complete background services including:

  • Social Security Number Verification
  • County Criminal
  • Statewide Criminal
  • County Civil
  • Federal Criminal
  • Bankruptcy
  • Driving Records
  • Credit Report
  • Previous Employment Verification
  • Education Verification
  • Professional License Verification
  • Workers Compensation Records

Section 1: Available Services

Available A la Carte

(NSSS) National Social Security Search:

Search of available records in order to verify an applicants social security number, detect fraudulent numbers and flag numbers that have not been issued by the Social Security Administration or have been filed with death claims. Alias and maiden names can also be discovered through an NSSS search.

County Criminal History:

County criminal records are considered one of more accurate criminal background checks available. Information is gathered directly from the county where offenses are often initially registered. This type of check is most effective if the applicant has lived in the same county for a period of time.

State Criminal History:

Records will be checked utilizing individual repositories for each state. These state databases are typically maintained by state database or state police agencies. These databases often contain records from all or a majority of each individual county within that state. This type of check is most effective if your applicant has a recent history of address changes.

Federal Criminal History:

Federal criminal records show criminal complaints brought by the U.S. government against defendants for violations of federal criminal law. Examples of federal crimes include mail fraud, bank robbery, interstate drug trafficking, kidnapping, identity theft, embezzlement, drug trafficking, child pornography, trade secret theft, hate crimes, bribery and tax evasion.

Credit Check (pre-employment):

An employment credit report lets you know an applicants level of financial responsibility, which can be particularly when hiring for certain positions. This search provides a trend report detailing an applicants ability to meet regular financial obligations and pertinent public records, such as collections, lawsuits or judgments. Identification information, former addresses and past employment may be included. Please be aware of state and/or federal laws that prohibit making hiring decisions based on applicants financial history.

MVR (Driving History):

Checks driving history, including speeding, reckless driving, accidents and driving under the influence. Revoked and suspended licenses are also reported. This search provides additional identity verification, including name, SSN and vital statistics.

National Sex Offender Search:

Searches the national sex offender registry database for records.


Office of Inspector General Checks compares the names of your candidates against the official List of Excluded Individuals/Entities, which is a summary of those currently excluded from participating in federally funded healthcare programs. Among the reasons for exclusion are convictions related to patient abuse, fraud, licensing board actions and default on health education assistance loans.

Our General Services Administration

Employment Verification:

Provides direct contact with previous employers to confirm stated work history, including dates of hire, terminations, job title and rehire eligibility. Education Verification: Confirms educational credentials through direct contact with educational facilities. During the hiring process, employers often scrutinize an applicants educational background, assuming the information provided is accurate. Educational credentials are often used to determine the applicants position and salary. Undergraduate, graduate, technical, business and trade schools are directly contacted. Medical, nursing, accounting and attorney licenses, to name a few, are also verified.

Personal References:

References provided by applicants will be contacted directly.

Available as a Packaged order

County Criminal:

(NSSS) National Social Security Search & (1) County Criminal

Instant Criminal:

(NSSS) National Social Security Search & Instant National Criminal Axxcess Database Search. (Note: The National Criminal Axxcess database is the quickest and most cost efficient form of background check available. It is NOT the most accurate. This type of background check pings a proprietary database maintained by Acxiom (AISS). This database contains more than 180 million criminal record files. Information in this national criminal record file is acquired and compiled from a variety of sources, including local law enforcement, statewide criminal record repositories, State Department of Correction records, state parole and probation records, local public records sources, etc. The national criminal file, therefore, may uncover criminal history information in multiple states/jurisdictions where the applicant has had no previous address history. Acxiom recommends that the national criminal file search only be used in conjunction with a physical/real time search of the Local County or federal court records.

TRUSST Multi-County:

(NSSS) National Social Security Search + Unlimited County Criminal Searches for any county returned in the individuals credit header (7) years). The TRUSST multi-county search is generally considered one of the best background checks to run.

Executive Search:

(NSSS) National Social Security Search + Instant Criminal + TRUSST Multi-County (7 years) + (2) Education Verification + (3) Employment Verification + (3) Personal References + National Sex Offender + OFAC Terrorist Watch list.

Select ED:

(NSSS) National Social Security Search + TRUSST Multi-County (7 years) + (1) Employment Verification + (1) Education Verification + Federal Criminal History.

Section 2: Turn Around Times

The chart below describes the average turn around time for background checks. Please be aware that there can be many factors that can influence turn around times including:

  • A potential negative record or hit that will be hand verified at the court level. Records without negative information are simply passed back immediately, however, records containing potential negative information are 100% confirmed by in court researchers who hand verify the record.
  • Additional information requirements. Some background checks require more information than was provided in order to return the most accurate record possible. Therefore in some cases, a background check may be put on hold until the required information is returned.
  • After hours entry. In many cases, if youve ordered a background check after 2:00 p.m. the request will not be received by researchers until the next business day. The earlier in the day the request is made, the better its chance for a quick turn-around.
  • Local weather conditions or disaster incidents. Most information for many background checks comes from local offices. Those offices can be affected by local conditions floods, tornado, earthquakes etc.
  • Data Entry Errors. Because of the potential consequences to an individual applicant, we take the information you provide quite literally. Misspelled names, mis-typed social security numbers etc. all create problems. Inaccurate information can lead to delays as a background check results may be put on hold until accurate information is verified.
  • Holidays. National or State specific holidays can delay results for background checks requiring in-court verifications.

Standard Turnaround Time Averages

  Background check type Average Turnaround Time
1. County Criminal Less than 3 business days*
2. Federal Criminal Less than 3 business days*
3. State Criminal Varies
4. Instant Criminal Search Less than 3 business days
5. OFAC Suspected Terrorist Watch list Less than 3 business days
6. Motor Vehicle Record Less than 3 business days
7. Credit Check Near instantaneous
8. (NSSS) National Social Security Search Near Instantaneous
9. Education Verification Less than 5 business days
10. Personal References Less than 5 business days
11. Employment Verification Less than 5 business days
12. NY Borough Check (state/county) Less than 5 business days
13. Sexual Offender Registry Less than 3 business days
14. OIG/HFCA Check Less than 3 business days

Section 3: Advantages Summary

  • Founding Member NAPBS (National Association of Professional Background Screeners)
  • 100% in-person verification of potential negative records over 6000 associates and researchers.
  • Superior Service
  • Certified professionals review all criminal records (paralegals)
  • Nationwide coverage from a single information provider
  • Privacy protection

Section 4: Pricing and Fees Information

Specific pricing for services for your company must be obtained directly from GlobalLab Solutions. Pricing for services may change from time to time as per the software license contract. In particular, state fees change on a regular basis. GlobalLab Solutions in no way guarantees fixed pricing for any period of time. GlobalLab Solutions is not responsible for miscommunications regarding pricing between any of our resellers and their clients.

The exact fee for any given background check can be formulated as follows:

    (Base Fee) + (State Fee if required) + (out of pocket fees) = Total.

Base fee = Fee associated with the type of background check your running.
State fee = State specific fees that must be paid to the state to access information. These fees are commonly associated with State Criminal or MVR checks where the state maintains the data and charges for access to the information. These fees are charged in addition to the base fee.
Out of pocket fees = Various fees encountered in the screening process. These fees may consist of excessive 800# fees, school transcript fees or other unanticipated data access fees. Out of pocket fees are rarely applicable to most background checks.

Section 5: Laws Regulations / Employer Responsibilities


What are my obligations as an employer under the federal Fair Credit Reporting Act (FCRA)?

  1. Obtain a signed release from the applicant prior to conducting any type of background investigation
  2. Keep an applicant summary of rights on file along with individual applicant reports for a minimum of 5 years
  3. If considering adverse action, provide the applicant with a copy of the report and applicable summary of rights prior to taking any adverse action. Should adverse action be taken (i.e. an individual is denied employment, promotion or retention), employers must provide the candidate with a copy of the background report, a summary of applicant rights and a letter advising of adverse action prior to the action being taken. Additionally, included in the completed report, employers must provide applicants with the Consumer Reporting Agencys address and toll-free phone number.

The entire text for the FCRA can be found at:



    Please check with you local state laws regarding special provisions for your state regarding obtaining or handling background check information.



    There are legal consequences for employers who fail to get an applicants permission before requesting a consumer report or who fail to provide pre-adverse action disclosures and adverse action notices to unsuccessful job applicants. The FCRA allows individuals to sue employers for damages in federal court. A person who successfully sues is entitled to recover court costs and reasonable legal fees. The law also allows individuals to seek punitive damages for deliberate violations. In addition, the Federal Trade Commission, other federal agencies, and the states may sue employers for noncompliance and obtain civil penalties.


For any and all disputes regarding information returned on a background check, you are advised to do the following:

  1. Provide a copy of the background check report to the individual. Do this first, as the background check company will not talk directly with the individual until they have obtained the report.
  2. Provide them the following numbers to call:
    For Acxiom: 800-853-3228 (ask for the Compliance Department)
    For American Driving Records: 916.456.3200

Section 6: Resources Laws on Background Checks

The EEOC was established by Title VII of the Civil Rights Act of 1964. It enforces the following laws:

  • Title VII of the Civil Rights Act of 1964 (Title VII), which prohibits employment discrimination based on race, color, religion, sex, or national origin. 42 USC 2000e, www.eeoc.gov/abouteeo/overview_laws.html
  • Equal Pay Act of 1963, which protects men and women who perform substantially equal work in the same establishment from sex-based wage discrimination. 29 USC 206(d), www.eeoc.gov/policy/epa.html
  • Age Discrimination in Employment Act of 1967 (ADEA), which protects individuals who are 40 years of age or older. 29 USC 621, www.eeoc.gov/laws/adea.html
  • Americans with Disabilities Act of 1990 (ADA), which prohibits employment discrimination against qualified individuals with disabilities in the private sector, and in state and local governments. 42 USC 12101, www.eeoc.gov/laws/ada.html
  • Best Practices Guide
  • acxiominsight.com/aiss/docs/aiss_white_paper.pdf

Section 7: FAQs

Question: How do I sign up for background check ordering with GlobalLab Solutions?

    Answer: GlobalLab Solutions must first obtain a signed agreement form from each client and authorize your account for background check

Question: Once I sign up for background check ordering, how do I order a check?

    Answer: Please contact GlobalLab Solutions at 704-374-0171. Background checks may be ordered via GlobalLab Solutionss Assistant or Assistant Pro software or via the web.

Question: Under what circumstances can I order a background check?

    Answer: The only permissible purpose that a background check can ordered for (via GlobalLab Solutionss software or web ordering platform) is for pre-employment purposes. Background checks ordered for any other purpose through our systems constitutes a violation of our contract and may result in the revocation of your ordering rights and makes you subject to persecution under the Fair Credit Reporting Act (FCRA).

Question: What information is typically found in a criminal background check?

    Answer: Criminal case information reported includes:
    • Type of search
    • Date search was performed
    • Scope of search (felony and/or misdemeanor)
    • Jurisdiction searched
    • Criminal charge
    • Case or docket number
    • Outcome/full disposition
    • Conviction/non-conviction verification
    • Applicable candidate identifiers

Question: Are Social Security Numbers required for all background and MVR checks?

    Answer: Yes. Social Security Numbers are required for all background check inquiries.

Question: What can I do to improve my turnaround time?

    • Ensure legibility and completeness of application/submission forms
    • When applicable, provide full company/institution name, address and phone number
    • Avoid abbreviations and addresses lacking street numbers
    • Provide full applicant information as listed above, including maiden names/aliases when applicable

Question: How does GlobalLab Solutions bill for background checks?

    Answer: GlobalLab Solutions runs a monthly report and invoices for all background check activity performed under you account.

Question:  I do not see the type of background check I need. Can I have a new service or package added? Possibly.

    Answer: Please contact GlobalLab Solutions at 800-647-9071 with your request.

Question: Should I consider any information found in this document professional advice or legal counsel?

    Answer: No.

    Background Check Services: